We are currently looking for a long-term Customer Service Specialist for a company that works on a global market, in 50 different countries. If you want a job where you can take initiative and solve problems, submit your resume ASAP for the Customer Service Specialist position because this position will not last long!
The Customer Service Specialist position is with a very well-established company on the Central Coast of California – Lompoc, CA – a town surrounded by mountainous landscapes and known for its local wineries. This is a full time, temp-to-hire position with flexible 8 hour days Monday through Friday with a rate of pay ranging from $21-24 an hour DOE. If you are qualified and interested, submit your resume today!
**If chosen for the position, it requires a federal drug test**
Duties and Responsibilities:
- Customer Service – Responsible for exceptional customer support, processing orders, ensuring on time delivery, handling complaints, sample requests, and credit requests.
- Order Processing – Receive orders via email, send confirmations, make sure B/L received once order has shipped, and process order through from ‘released’ to ‘delivered’ status.
- Planning – Communicate with and assist Production Managers in production planning.
- Scheduling – Ensure trucks are scheduled for shipping samples and orders are shipped per the agreements set up with customers, and prepare appropriate documentation in support of these functions.
- Inventory – Monitor and update daily finished goods inventory to ensure availability to customers.
- Credit – Work closely with the credit department on receipt of ‘cash in advance’ payments, credit hold orders, new customer’s credit applications, and limits.
- File Maintenance & Reporting – Maintain departmental filing systems with appropriate documentation, and report customer activity to appropriate internal partners.
Qualifications:
- A college degree is preferred.
- Prior SAP Experience is a plus.
- Ability to think critically and multitask under pressure while maintaining a positive attitude.
- Ability to work independently, make decisions, and learn and retain new software skills.
- Experience with computer applications including, but not limited to: Microsoft Office, Google Suite
- Strong communication and people skills to work effectively with both internal and external customers.
We provide equal employment opportunities in hiring, promotion, transfer, compensation, benefits, and all other employment decisions. These opportunities and other conditions of employment are extended to qualified applicants and employees without regard to an individual’s ancestry, race, color, religious creed, sex, pregnancy, genetic information, sexual orientation, gender, gender identity (including transgender) or expression, age, marital status, medical condition, mental or physical disability, national origin, citizenship/immigration status, military or veteran status, or any other protected status under applicable laws.