Do you want a job where your talents can be recognized, and your career elevated? Do you want to be part of an intelligent and diverse team of individuals? If so, submit a resume today! We are currently recruiting for an Operations Specialist with a fantastic company that has been established for 30 years and which services over 40 countries around the world! If you want to work for a company that uses top of the line, state of the art technology and you take pride in knowing you are helping to provide a service to an international audience, submit your resume ASAP!
The Customer Relations Support Specialist is a full-time, temp to hire position in Santa Maria, CA. The rate of pay ranges between $21 to $23 an hour. The hours for this position are 8am to 5pm, Monday through Friday.
**This job requires a driving records check**
Benefits if hired by client:
- Wage dependent upon skills and experience
- Health Insurance, Dental Benefits, Vision Insurance
- 401K plan with company match, financial planning and investment advice
- Life, Accident, and Disability Insurance
- Paid Holidays, paid vacation, paid sick leave, paid floating holiday (personal day)
- Gym membership discounts with various gym partners
Duties & Responsibilities:
- Maintain accurate and up-to-date customer information, sales leads, and related records in Odoo ERP system.
- Assist with general Sales and Marketing projects as needed.
- Follow up with customers to ensure satisfaction, address concerns, document interactions and actions taken, and identify trends in customer feedback to support continuous improvement.
- Process incoming sales leads, gather required customer information, prepare quotations, send necessary documentation, and coordinate with the Operations Department for scheduling.
- Maintain and update all Customer Relations Department tracking spreadsheets, including those for expos, client visits, call center activities, and lead generation.
- Assist in distributing client satisfaction surveys following the completion of audits and compiling results for review.
- Prepare, calculate, and maintain commission reports for Customer Relations Specialists and Operations Department Specialists, ensuring accuracy and timely submission for approval and processing.
- Support the Customer Relations team in achieving monthly sales targets by providing timely administrative and operational support.
- Coordinate departmental and client meetings, prepare and distribute meeting minutes, and follow up on action items.
- Prepare the Customer Relations Department dashboards for monthly management meetings.
- Collaborate with the Marketing Department to prepare, coordinate, and maintain up-to-date promotional materials.
- Analyze the client database to identify target clients and plan effective visits, focusing on lost clients, new prospects, returning clients, and other key customer segments.
- Maintain accurate and up-to-date departmental budget reports.
- All other duties as assigned.
Skills & Qualifications:
- Bachelor’s degree preferred, or equivalent experience
- Experience in the agricultural industry preferred
- Strong written and verbal communication skills
- Highly motivated and results-driven
- Strong customer service orientation, sense of urgency, integrity, accountability, and follow-through
- Ability to handle questions and disputes in a professional manner
- Exceptional attention to detail, time management, analytical, and problem-solving skills
- Ability to manage multiple tasks and/or assignments simultaneously
- Willing and available to travel as needed
- Ability to develop a thorough understanding of policies, procedures, and the schemes and services offered
- Bilingual (English-Spanish)
We provide equal employment opportunities in hiring, promotion, transfer, compensation, benefits, and all other employment decisions. These opportunities and other conditions of employment are extended to qualified applicants and employees without regard to an individual’s ancestry, race, color, religious creed, sex, pregnancy, genetic information, sexual orientation, gender, gender identity (including transgender) or expression, age, marital status, medical condition, mental or physical disability, national origin, citizenship/immigration status, military or veteran status, or any other protected status under applicable laws.